1. Who these terms bind
These Terms of Service (the “Terms”) form a contract between Knockhaus, Inc.(“Knockhaus”, “we”, “us”) and the individual or legal entity that creates a Knockhaus account (“Customer”, “you”). By using the product, you accept these Terms. If you're accepting on behalf of an organization, you represent that you have authority to bind it.
2. The service
Knockhaus is a multi-tenant SaaS platform for door-to-door sales teams: territory design, in-field canvassing, commissions, and setter-to-closer revenue flow, delivered via the iOS app and the web dashboard. Features ship on a rolling basis; we try to keep them backwards-compatible and give you reasonable notice before removing anything you depend on.
3. Your account
You're responsible for the activity under your account, including what your reps and managers do inside your organization. Keep passwords confidential, use SSO where possible, and notify us at security@knockhaus.app if you suspect unauthorized access. You must be at least 18 to create an account.
4. Pricing + billing
The core product is free for unlimited seats. Paid add-ons are billed monthly:
- Commissions (2%) — a 2% processing fee on commission payments sent to your reps through Stripe Connect. Billed with the payout.
- Email ($20/mo) — flat fee for branded transactional and cadence email via your verified domain.
All prices are in USD unless otherwise stated. Taxes are extra where required. You authorize us to charge your payment method on file. If a charge fails, we may suspend the paid add-on until payment is resolved. Free-tier access continues during a failed paid-add-on charge.
5. Cancellation + refunds
You can turn off paid add-ons from the admin console at any time. Charges already incurred are non-refundable except where required by law. If we materially change the paid tiers, you can cancel within 30 days of the change for a prorated refund.
6. Acceptable use
You agree to abide by our Acceptable Use Policy. In particular: no spam, no harassment, no illegal calling/texting (TCPA), no attempts to extract other customers' data, no reverse engineering. We may suspend or terminate an account that materially violates the AUP.
7. Your data
You own the data your organization uploads or generates (“Customer Data”). You grant us a limited license to host, process, and display it solely to provide the service to you. We don't read Customer Data for product ideas, and we don't use it to train generative AI models outside the specific request your admin submits.
You represent that you have the right to submit the Customer Data to Knockhaus — including lawful consent for any contact details and location coordinates you collect from homeowners.
8. Our IP
Knockhaus, the marketing site, the iOS app, the logos, the NDOT wordmark treatment, and everything else we've built remain our property. You get a limited, revocable, non-exclusive license to use them solely to access the service.
9. Service availability
We don't publish a numeric uptime SLA on the Free tier. We aim for high availability and the iOS app is offline-first anyway — reps keep knocking even when we're down. Live status lives at knockhaus.app/status. Scheduled maintenance is announced in advance where reasonable, and immediately for security-driven changes. Enterprise SLAs are available on request.
10. Commissions disclaimer
Knockhaus is a tool for calculating and disbursing commissions based on rules youconfigure. We're not a financial advisor, not a payroll provider, and not responsible for the commercial terms you agree with your reps. Stripe is the regulated money-mover; see Stripe's Connect agreement for the terms of the payout relationship.
11. Warranty disclaimer
The service is provided “as is” and “as available”. We disclaim all warranties to the fullest extent allowed by law, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, or data. Our total cumulative liability for any claim will not exceed the greater of (a) the fees you paid Knockhaus in the 12 months preceding the event giving rise to the claim, or (b) $500.
13. Indemnification
You agree to defend, indemnify, and hold harmless Knockhaus from any third-party claims arising out of (a) your use of the service in violation of these Terms, (b) your Customer Data, or (c) your violation of applicable law — including but not limited to the TCPA, CAN-SPAM, and state door-to-door sales statutes.
14. Termination
Either party may terminate the agreement at any time by discontinuing use (you) or giving 30 days' written notice (us). We may terminate immediately for material breach or non-payment. On termination, you can export your Customer Data for 30 days, after which we delete it per the privacy policy.
15. Changes
We may update these Terms to reflect new features or legal requirements. Material changes take effect 30 days after we email the org owner. Continued use after the effective date constitutes acceptance. If you don't agree, stop using the service and email us for export.
16. Governing law
These Terms are governed by the laws of the Utah, United States, without regard to conflict-of-laws principles. Disputes go to the state or federal courts located in Utah.
17. Entire agreement
These Terms, the privacy policy, the AUP, the DPA, any order form, and any additional policies referenced in them together form the entire agreement between the parties and supersede prior understandings.